Access to Information Act

Manual prepared in accordance with Section 51 of the promotion of access to Information Act No.2 of 2000 (‘the Act’) for Maxinet PTY LTD. (t/a Maxinet)


MAXINET is a primarily involved in Internet related services.


(Information required under section 51 (1) (a) of the Act)

Name of Body : Maxinet PTY LTD (t/a Maxinet)
Physical Address : 155 Main Road, Rothnick Croft Building, Hermanus, 7200
Postal Address : Postnet Suite 86, Private Bag X15, Hermanus, 7200
Head of Body: HR Holloway
Telephone: 087 550 1629



(Information required under section 51(1)(b) of the Act)

A guide on how to use the Act is to be compiled by the Human Rights Commission in terms of Section 10 of the Act by no later than August 2003. Any queries should be directed to:

The South African Human Rights Commission:

PAIA Unit, The Research and Documentation Department

Postal Address : Private Bag 2700,Houghton,2041
Telephone : +27 11 484 – 8300
Fax : +27 11 484 – 0582
Website :


(Copy of notice, if any, required under section 51(1)(c) of the Act)

Currently not available


(Information required under section 51(1)(d) of the Act)

Records are kept in accordance with such other legislation as is applicable to Maxinet PTY LTD, which includes but is not limited to, the following legislation ; Companies Act 61 of 1973 Income Tax Act 58 of 1962 Unemployment Insurance Act 63 of 2001 Value Added Tax Act 89 of 1991 Compensation for Occupational Injuries and Diseases Act 130 of 1993 Occupational Health and Safety Act 85 of 1993 Labour Relations Act 66 of 1995 Basic Conditions of Employment Act 75 of 1997 Employment Equity Act 55 of 1998 Skills Development Levies Act 9 of 1999 Telecommunications Act 103 of 1996


MAXINET processes personal information of data subjects for the purposes of: Sec 51 (1)(c)(i)

  • Fulfilling obligations in terms of applicable legislation
  • Obtaining information necessary to services to a customer
  • Record keeping for fulfilling business objectives.
  • Maxinet may process the personal information of customer, employees, job applicants, agents, contractors and service providers.
  • The personal information processed may include
    Name, identity/passport number, email address, physical address, telephone number, correspondence sent by the data subject

MAXINET may supply personal information to the following recipients: Sec 51 (1)(c)(iii)

  • Regulatory, statutory and government bodies
  • Suppliers, service providers and vendors
  • Employees
  • Third party verification agencies and credit bureau
  • Collection agencies
  • Banks and other financial institutions.

MAXINET has reasonable technical and organisational measures in place to ensure that the integrity of personal information in its possession is secure and protected against unauthorised or unlawful access.


A: Records that may be Requested Such information as is required for the day to day running of Maxinet PTY LTD. For instance: company policies; directives; client contracts; employee records; permits , licences, news letters, media releases, public databases and any information published on web sites hosted by the company. B: The Request Procedures

  1. Form of request
    • The requester must use the prescribed form to make the request for access to a record. This must be made to the head of the private body. This request must be made to the address, fax number or electronic mail address of the body concerned [s 53(1)].
    • The requester must provide sufficient details on the request form to enable the head of the private body to identify the record and the requester. The requester should also indicate which form of access is required and specify a postal address or fax number in the Republic. The requester should also indicate if, in addition to a written reply, any other manner is to be used to inform the requester and state the necessary particulars to be so informed [s 53(2)(a) and (b) and (c) and (e)].
    • The requester must identify the right that is sought to be exercised or protected and provide an explanation of why the requested record id required for the exercise or protection of that right [s 53(2)(d)].
    • If a request is made on behalf of another person, the requester must submit proof of the capacity in which the requester is making the request to the satisfaction of the head of the private body.
  2. Fees
    • A requester who seeks access to a record containing personal information about that requester is not required to pay the request fee. Every other requester, who is not a personal requester, must pay the required request fee:
    • The head of the private body must by notice the requester (other than the personal requester) to pay the prescribed request fee (if any) before further processing the request [s 54(1)].
    • The fee that the requester must pay to a private body is R50. The requester may lodge an application to the court against the tender or payment of the request fee [s 54(3)(b)].
    • After the head of the private body has made a decision on the request, the requester must be notified in the required form.
    • If the request is granted then a further access fee must be paid for reproduction and for search and preparation and for any time that has exceeded the prescribed hours to search and prepare the record for disclosure [s 54(6)].


(Other information as may be prescribed under section 51(1)(f))

The Minister of Justice and Constitutional Development has not made any regulation in this regard.


(Availability of manual under section 51(3))

This manual is available for inspection by the general public upon request, during office hours and free of charge, at the offices of MAX Internet Technologies cc. Copies may also be requested from the South African Human Rights commission and the Government Gazette.


(Prescribed forms and fee structure in respect of private bodies)

The forms and fee structure prescribed under the Act are available at the website of the Department of Justice and Constitutional Development, under the “regulations” section.

MAXINET Communications (PTY) Ltd is part of the Internet Service Providers’ Association (ISPA)

© 2021 Maxinet Communications